Refund policy

We operate a 3 days refund/replacement policy to ensure your order arrives in perfect condition!

If your order arrives damaged or incorrect, contact us within 3 days of delivery to be eligible for a refund or replacement.

If it has been over 14 business days and your order has not arrived, contact us and we will look into the status of your order to see if there has been a problem.

To be eligible for a refund OR a replacement:

- Your order has not arrived despite providing the correct address.

- Your order has arrived damaged.

- The items you have received are not what you ordered. 

If any of these apply to you, contact us via the "contact us" section on our site with a high quality image of the issue (if applicable). We aim to respond to all e-mails within 72 hours. We will then provide the option of a full refund or a replacement order. 

We can NOT provide a refund or replacement if:

- Your order has not arrived due to you providing incorrect information.

- You simply change your mind.

-You chose the wrong size when you bought it, the band you bought cannot be worn. 

Thank you for shopping with WatchFitt. If you have any further questions, please don't hesitate to reach out to our support team at service@watchfitt.com.